O2C Team Lead
Mexico City, México
hace 10 días

Service Delivery :

  • Ensures successful transitions and knowledge transfer, monitoring critical deliverables
  • Sets clear strategic vision for the area of responsibility, ensuring it is aligned with the Order to Cash (O2C) strategy and is understood and adopted by staff.
  • Provides leadership that is proactive, inclusive, respectful and results driven.
  • Builds and strengthens the capabilities of the team by identifying, developing and overseeing talent within the function.
  • Works closely with different divisional functions to ensure that appropriate levels of customer satisfaction are maintained.
  • Interacts proactively within the organization and regionally to ensure appropriate actions are taken.
  • Drives operational excellence and ensures full alignment with all business, compliance and audit requirements.
  • Develops, measures and delivers services to agreed service levels and SLA / KPI targets for the function.
  • Evaluates and monitors the performance of third party collection providers (if applicable)
  • Ensures all accounting policies and procedures are adhered to, including the company controls and global processes.
  • Ensures all team members maintain appropriate standards of technical competence.
  • Supervises staff who are responsible for delivery from assigned portfolios and provides continuous coaching to ensure that are functioning at optimal levels.
  • Ensures all team members have clearly defined performance objectives that are aligned with performance / quality standards defined in SLAs, and O2C / FSC strategy.
  • Cultivates a culture that is customer service focused.
  • Leads that processes are migrated to the blueprint as per agreed timelines
  • Operational oversight to provide services at expected levels with a clear customer focus, including handling the exceptions.
  • Provides functional guidance to the team members. Interacts proactively within the organization to ensure accurate accounting, and financial reporting.

    Resolve all escalated issues and disputes.

  • Collaborates with key stakeholders, including accounting authorities / auditors
  • Serves as a Subject Matter Expert for related policies and processes
  • Minimum requirements

    University level degree in Business Administration / Economics / Finance or Chartered Accountant / MBA desirable

  • Lean / Six Sigma Certified preferred
  • Local language plus English
  • 8-10 years of Financial experience, with in-depth functional expertize
  • Demonstrated ability to work effectively in a multi-national, matrix organization
  • Previous experience in managing Financial Services
  • SAP knowledge
  • Experience of managing projects driving performance (e.g. ERP implementation)
  • Good people skills
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