Service Desk executive
NTT Data Vertex Software Inc.
Mexico, INDIA
hace 5 días
source : TimesJobs

NTT DATA, Inc. currently seeks a Help Desk Associate - Part Timer (Morning) - to join our team in Guadalajara. Requirements Availability to work 5 days per week from 6am to 1pm (4.

5 hours per day, assigned by the manager) Advanced English Interested to work in IT Environment Activities General incident management Access management by proper utilization of FIM, MIM, AD consoles along with secure hub and Airwatch mobile consoles General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Strong written communication skills Desirable previous technical support experience of 1 year in call center environment for Windows OS, MS Office, Outlook, Internet Explorer, antivirus and peripherals (Installation, operation, configuration)

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