Estamos buscando el candidato adecuado para cubrir este puesto en una empresa apasionante.
In this leadership role, you will have a team of 4 Team Leaders to support and implement these processes with the Business Units using internal and industry best practices as a Strategic Partner.
Your team structure will have direct assignment of roles, responsibilities, goals and strategic definition with the Order to Cash leadership across all 3 Business Units.
You will be an OTC advocate of business process knowledge and ability (Training), process adherence (Quality Assurance), process and technological improvements (Project Management, Continuous Improvement) from inception to implementation.
This role also includes responsibility over the dialer technology / enablement program and the 3rd Party and Legal process.
You will have direct ownership that includes day-to-day execution, organizational design principles, implementation of standardized policies & practices, and drive continuous improvement initiatives.
As Sr. Manager, with the support of your leadership team, you will also participate in Strategic & Operational Reviews with the 3 Business Units you support.
This can include : Operational & Financial Reviews, Process Effectiveness & Efficiency Programs, and driving Senior Executive
Other key parts of your role will be to :
Develop, Attract & Train Staff
Adherence to JCI Policies & Procedures, which includes SOX Compliance.
Ensure a positive, open and flexible work environment is maintained.
Be a Valued Member of our Monterrey Business Center team, which also includes Record to Report and Procure to Pay Process leaders.
BA / MBA degree in business administration / management or Finance.
7-10 years of experience in Business Process Operations (Continuous Improvement, Building BI Dashboard / Analytical Tools, Training, Strategic Projects) across Order to Cash Processes (Order Entry, Credit, Collections and Cash) in a Global / Multi-National Operating environment. Includes managing teams of >
50 people over this time period.
Experience can also include operating in progressive leadership roles in a Shared Services Environment (outsourced or captive) is preferred.
Proven experience in leading Global Projects and Programs in Technology and / or Business Processes that include working with IT and Operations.
Passion for process simplification and automation required.
The ability to document, plan, and measure results of the operation on a daily, weekly, monthly and quarterly basis. This includes business problem capabilities in a global operating environment.
Black Belt, Green Belt, and other process certifications are all important skills.
Strong leadership qualities to engage with Business Unit GMs, CFOs and Operations to drive and improve overall performance across Order to Cash.
Excellent leadership, interpersonal and collaboration skills with the proven ability to effectively supervise, mentor and influence employees
Proficiency with Microsoft Word, Outlook and Excel (pivots and v-lookup)
Strong leadership qualities to work within a matrix business model, deal with ambiguity, and to solve business problems that create shareholder value.
English proficiency required; written and verbal