Channel Data & Incentives Process Expert
HP
Guadalajara, Jalisco, Mexico
hace 4 días

Responsibilities :

  • Define and communicate strategic process decisions and plans, program status, and issues and workarounds in order to achieve alignment with the top level of the business, function, or regions.
  • Lead internal or external programs with significant complexity and risk, provide feedback on programs, and conducts post-project evaluations.
  • Represent the needs of the business, function, or regions on an ongoing basis to drive process improvements.
  • Collaborate with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of significant complexity, and understand business / customer impact.
  • Lead efforts to utilize standard project management and quality improvement methodologies in process improvement approaches.
  • Identify the need for new processes as well as significant improvements to major processes and drive their development and implementation.
  • Global Functional Specialization

  • Support drive of channel revenue through globalized Incentives programs and process development.
  • Anticipate and define future business requirements for Channel Data and Incentives. Define metrics and generate analysis to identify target opportunities.
  • Drive globalization, simplification and automation of current and new processes and requirements for Channel Data and Incentives (incl.
  • minimization of manual interventions and disputes) through people, process and technology development.

  • Deploy new processes and requirements for Channel data and Incentives.
  • Monitor and control partner compliance.
  • Coordinate with Business Service and regional teams to ensure end to end accountability for Channel Incentives processes and requirements.
  • Approve processing of complex Channel Data and Incentives.
  • Support escalation path for exceptions, rejections and disputes.
  • Regional Functional Specialization

  • Provide functional SME capability to drive and improve the application of data driven capabilities through rigorous management of Channel Data and Incentives processes.
  • Develop regional knowledge and expertise to drive global relevance.
  • Develop integrated approach to channel incentives through BU collaboration and planning efforts.
  • Drive the end to end channel incentives process and communicate required support for tools / infrastructure supporting regional channel incentives.
  • Anticipate new regulatory requirements or regional changes affecting the operation.
  • Provide support for regions participating in channel incentives activities. Align with BU on Partner requirements to provide high level insight and analysis.
  • Business engagement to articulate partner trends and pipeline opportunities.
  • Education and Experience Required :

  • First-level university degree or equivalent experience; advanced university degree preferred.
  • Typically 10+ years of related experience in IT / business operations.
  • Typically 8+ years of project management experience.
  • Quality improvement training required and certification preferred.
  • Knowledge and Skills :

  • Advanced knowledge and subject matter expertise for HP operational processes, industry trends, and customer / partner requirements.
  • Advanced understanding of core HP businesses and the revenue cycle.
  • Superior communication skills (i.e. written, verbal, presentation), leadership, consulting, influence, and negotiation skills.
  • Mastery in English and local language as well as other languages as required.

  • Ability to lead complex process improvements using industry standard quality improvements tools and concepts, and has thorough understanding of change management processes and procedures.
  • Excellent program management, problem solving, and analytical skills, and the ability to execute a program within the scope of overall strategies.
  • Strong financial and business acumen.
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