Customer Services Representative
Hewlett Packard Enterprise
Tlaquepaque, Jalisco
hace 16 días

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future one big idea at a time.

You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity.

Are you ready to unleash your potential?

Global Sales Operations for Hewlett Packard Enterprise is an exciting and dynamic organization responsible for driving the operation in support of our Customers, Partners and Sales force as well as leading and defining the improvements to experiences to enable growth for HPE.

Role :

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.

Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and / or its representatives, and complaints regarding an authorized dealer or channel.

Education and Experience Required :

  • Typically a Bachelor's degree or equivalent experience and / or 1-2 years related experience or Master's degree.
  • Knowledge and Skills :

  • Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
  • Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
  • Demonstrated writing / correspondence skills.
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