Guadalajara, Jal.Oracle DBA - Support Engineer-20000I0HApplicants are required to read, write, and speak the following languages : EnglishPreferred QualificationsDepartment Description We are looking to recruit a senior and experienced engineer to the established Oracle Database support team.
The successful candidate will be located in Guadalajara, Mexico. The engineer's main responsibility is to troubleshoot Database product problems and will be expected to work in partnership with customers, support engineers and developers.
The successful candidate should be widely regarded as a subject matter expert in their current role and demonstrate the ability to resolve complex problems or identify acceptable workarounds.
The candidate should be able to perform their assigned duties with a great degree of independence requiring minimal direction.
The candidate should be adept at building relationships across organizations and leveraging these relationships to resolve cross-product issues.
A support engineer offers strategic technical support to assure the highest level of customer satisfaction. The Engineer is expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
TECHNICAL SKILLS (for Install / DB Admin reqs) Installing, Upgrading and Patching Oracle Databases Performing Database Administration tasks on day-to-day basis Troubleshooting complex Upgrade failures Operating system knowledge & hands-on sysadmin activities Good understanding of Support and Oracle diagnostics tool sets TECHNICAL SKILLS (for Security reqs) Performing Database Administration tasks on day-to-day basis Hands-on implementing Database Security features like Authentication, Auditing, TDE, Database Vault Hands-on using Enterprise Manager and knowledge of Database Masking and Data Redaction Experience implementing Advance Security features like Audit Vault & Database Firewall, OKV, Strong Authentication would be an advantage Operating system knowledge & hands-on sysadmin activities Good understanding of Support and Oracle diagnostics tool sets The main role of a Support engineer is to troubleshoot complex problems requiring high level of technical expertise and product knowledge - Works directly with customers - Participate in weekend rotation and shifts - Participates in initiatives that improve overall product and documentation quality - Participates in product / platform testing - Drives improvements in product quality - Participates in Beta programs - Serves as Situation Manager on highly sensitive proactive and reactive Customer issues - Consults with Management in directing resolution of critical Customer situations - Consults with Customers on complex use of Oracle products - Achieves knowledge transfer with teammates through : Development and Delivery of Formal Team - Conducts training sessions, Formal Mentoring, Creation / Review of Knowledge Repository Articles - Promotes the technical and professional development of others, i.
e. mentoring others - Analyzes work load, determines best practices and implements changes to improve productivity - Proactively contribute to increasing the teams efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilitiesQUALIFICATIONS - Technical degree i.
e. BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry or proven professional and technical experience.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment.
May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.
e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.
e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.