Manager, IT Service Delivery – Latin America
Invenergy
Ciudad de Mexico, D. F.
hace 3 días

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities.

We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop.

We build. We own. We operate. We are Invenergy.

Job Description

Manager, IT Service Delivery Latin America

Position Summary

The IT Service Delivery Generation Sites Senior Manager will serve as the lead in facilitating the identification, definition, and delivery of IT infrastructure and IT business services for existing and new generation sites and offices in Latin American region.

In this highly visible role, you will work with a cross functional team consisting of business stakeholders and IT staff (IT Infrastructure, Service Desk, Information Security, and IT Business Administration) using a mix of traditional project management disciplines and Agile, Scrum-based practices.

You will be responsible for assisting in guiding technology relationships and day to day operations supporting a dynamic and growing organization.

You will ensure adherence to contractual obligations, conform to IT governance standards, identify potential risks, and develop mitigation plans.

This role requires understanding the end-to-end technology service catalog, standard IT Service Management frameworks, and IT operations.

The ideal candidate will leverage their skills to become a trusted partner, consultant and technology generalist for the infrastructure we deliver and support.

The individual will actively contribute to the success of the overall IT Service Delivery program and provide tactical / operational direction and demand management to enable alignment of business needs with IT capabilities.

Responsibilities

  • Aligning the IT priorities with the business plans and acting as an advisor to the business stakeholders for IT related topics
  • Provide delivery management oversight for IT operations and support teams responsible for a wide array of IT technologies and functions
  • Builds and maintains strong business stakeholder relationships and participates in business owner meetings regarding performance to ensure customer satisfaction
  • Serves as the primary point of contact for business stakeholders regarding overall and day-to-day service delivery
  • Acting as an escalation point for the business stakeholders in case of IT service issues
  • Communication and alignment with business stakeholders on IT compliance and governance activities
  • Oversee the creation of deliverables including architecture and technical design
  • Ensures that implementations and ongoing services are delivered on time and meet business requirements by maintaining tight control over the project schedule, risks, the scope of work and budget
  • Ensures that operational teams and subcontractors maintain a clear understanding of the business needs and provides day-to-day advice and support
  • Assist IT leadership with developing long-term technology roadmap, resource plans, and budgets
  • Drives the simplification and standardization of shared IT services and applications
  • Ensure proper implementation of global standards, policies and systems platforms
  • Promotes the IT organization's capabilities and works to strengthen the business value of the IT organization
  • Establish and provide high-quality, informative written and verbal project communications, including status, dashboards and Service Delivery project updates
  • Qualifications

  • 8+ years’ overall IT experience with significant experience in global, enterprise corporate IT
  • 3+ years’ experience with energy generation, distributed control systems, or similar industries
  • Ability to manage multiple concurrent projects, activities and tasks under time constraints
  • Ability to interface with executives and stakeholders regarding issues of project scope and status
  • Ability to facilitate productive meetings and drive outcomes
  • Demonstrated ability to solve problems, determine appropriate actions, and complete projects with minimal direction
  • Experience with IT vendor relationship management and oversight is a plus
  • Knowledgeable of IT project management, tracking, reporting, and risk / issue mitigation
  • Demonstrated ability to build strong relationships with both business and IT stakeholders and leaders, as well as related IT project and operations teams
  • Knowledge of varying architecture methodologies, with demonstrated ability to select and apply the appropriate method to the problem at-hand.
  • Grasp of current and emerging technologies and trends, with ability to rapidly assess and apply new and emerging technologies
  • Excellent communication skills, both written and verbal, with ability to communicate effectively at all levels of the organization
  • Ability to assess necessary activities and prioritize for completion of assignments using excellent time management, prioritization skills and work ethic
  • Self-starter with the ability to work independently or as part of a project team
  • Bachelor's degree in Computer Science, Information Systems, or equivalent background or experience
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