Collections Agent
Vontier
Nueva Leon, Mexico, North America
hace 3 días

JOB DESCRIPTION

  • Call the customers looking for Payments
  • Reconcile with the Customer when invoices paid are different
  • Depending on the situation look for the Approval from the AR person if a Credit note or Re-invoice is needed
  • Clear the assigned customers in SAP by applying payments received.
  • Load in Credit associations the bad debt and aging customers
  • Support in Credit Validations applying the questionnaire for credit references in future customers
  • Hold regular meetings with the team in order to discuss specific situations of the customers highlight any issues, talk through how productivity could be enhanced, debate ideas, etc.
  • Collaborate proactively with other areas in order to resolve the customer’s inquiries and needs.
  • Maintain open door policy for team and staff generally.
  • Proactively seek for possible solutions in order to improve the target in collections.
  • Experience in Collections for 2 years in a call center
  • ERP and / or CMR use experience is desirable.
  • Strong communication skills
  • Proactive attitude and Results oriented
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