Operations & Customer Service Associate - Mexico
branch
Mexico City, Mexico
hace 48 días

Branch Overview

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, and Nairobi, Branch is a for-

profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets.

We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.

What We Offer

Branch's mission-driven team is led by founder and former CEO of . The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets.

Most recently, Branch announced its Series B and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Duties & Responsibilities The role cuts across the customer life cycle experience of a customer at Branch. From interacting with a customer on in-

app messaging & social media to reviewing their loan applications, servicing their loan repayments and collecting on overdue amounts.

Ideal candidates will be extremely flexible with scheduling e.g. willing to work late nights, weekends, and occasionally holidays.

Responsibilities

  • Customer Service - Delivering efficient and friendly responses to customers across different channels (50%+)
  • Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans
  • Servicing & Collections - Proactively reaching out to borrowers who have missed a payment
  • Product - Escalating customer feedback and IT bugs to help improve our product
  • Finance - Manage refunds, repayments, and other payment processes
  • General - various administrative projects as needed
  • Requirements

  • Must be fluent in Spanish and English
  • Ideal candidates will be recent graduates with 1-2 years of relevant work experience
  • Passionate about our mission and our customers
  • Highly entrepreneurial, proactive, and willing to get your hands dirty
  • Great communicator and highly collaborative
  • You are driven by data and possess analytical skills such as Excel
  • You thrive in a startup environment
  • HOW TO APPLY : Please submit a cover letter IN ENGLISH along with your CV.

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