As a Support Analyst, you can understand the complex workflow and take a defined issue and deliver a resolution within SLA.
You work effectively with end-users and internal teams to clearly understand the request and identify any opportunities / problems arising from misalignment or misunderstanding.
You will use your skills to identify the root causes of various issues and develop creative strategies toward resolutions, all while keeping the customer as your north star.
What You'll Do - Role & Responsibilities
Who You Are - Required Skills
At Human API, our mission is to create health data liquidity through consumer empowerment. To do this, we’ve built the world’s first real-time health data network.
We help organizations collect, and make sense of, health data on their consumers. Our network reach is 200 million U.S. lives and includes hospitals, clinics, pharmacies, labs, mobile applications, and devices.
with the normalized clinical data, they need to build the next generation of products. Human API currently powers products for life insurance underwriting, health insurance clinical analytics, pharmaceutical clinical trial recruitment, and a variety of other digital health products and platforms.
We are headquartered in Redwood City, California, and venture-backed by Andreessen Horowitz and Blue Run Ventures.We're looking for independent thinkers who care deeply about the problems we're trying to solve.
At Human API, we believe that a diverse variety of people makes us better, and so we welcome people of all backgrounds.Want to build the future of health data with us?