Specialist Configuration Manager Process owner
Baxter India Pvt Ltd
Mexico, Mexico, in
hace 5 días
source : Ecadoo

Essential Duties and Responsibilities Defines and executes the short term and long term roadmap for Configuration Management and the CMDB including process definition Discovery Application Mapping Service Modeling and integrations Drives CMDB adoption and champions the process with global stakeholders Acts as subject matter expert for all topics related to Configuration Management and the CMDB Defines and implements required integrations with other systems partnership with ITSM Tool development team Defines governance structure and associated KPIs reports to drive process adherence and CMDB accuracy completeness Develops and executes process and tool training webex videos FAQs job aids etc Partners with ITSM Process Owners to integrate the CMDB with other process areas such as Change Incident and Problem Management Qualifications Bachelors degree required ITIL Foundation certification is highly desired Structured innovative take charge individual that is a self starter requiring little supervision Excellent communication skills both written and verbal with strong presentation and facilitation skills at all levels in the organization from individual contributor to executive level Demonstrated ability to influence and consult providing options with benefits risks and challenges while providing thought leadership to stakeholders At least 3 years in a similar role as Configuration Management CMDB Process Owner At least 3 years of experience deploying a CMDB in an ITSM tool such as ServiceNow or Remedy At least 3 years of experience utilizing Discovery tools such as ServiceNow Discovery or BMC ADDM At least 6 years of overall IT experience including knowledge of IT infrastructure Servers storage network Cloud AWS and applications In depth knowledge of other ITSM process areas including Change Management Incident Management and Problem Management and the use of the CMDB within these processes Experience working in a global setting is a big plus Project management project leadership experience a plus Knowledge Skills Abilities and Behavior Required Structured innovative take charge individual that is a self starter requiring little supervision Excellent communication skills both written and verbal with strong presentation and facilitation skills at all levels in the organization from individual contributor to executive level Demonstrated ability to influence and consult providing options with benefits risks and challenges while providing thought leadership to stakeholders Equal Employment Opportunity Baxter is an equal opportunity employer Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability handicap status or any other legally protected characteristic EEO is the Law EEO is the law Poster Supplement Pay Transparency Policy Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please send an e mail to Americas TTA baxter com and let us know the nature of your request along with your contact information

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