NavDB/TerrDB Account Rep
Honeywell International Inc
Mexicali, ME
hace 16 días

Driving Infinite Possibilities Within A Diversified, Global Organization

The Customer Support Representative is a pivotal role within in the BGA Services team within Honeywell Aerospace. The selected candidate will be the involved in all NavDB Database Services.

Job responsibilities will include :

  • Entering service agreements in BMS, supporting new customers, aircraft service transfers, and service renewals.
  • Provide support to CBM, FSE, Disputes and Customer Accounts teams.
  • Execute all tasks with a high degree of accuracy
  • Develop proficiency in SAP, BMS and related systems including the My Aerospace portal and Sales Force.com.
  • Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
  • Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
  • Responsible for maintaining metrics relating to workload and revenue generating activities.
  • Display strong written and verbal communication and presentation skills
  • Develop knowledge and support all Export Compliance processes and regulations
  • YOU MUST HAVE

  • Bachelor's degree, or equivalent. Some experience in the field.
  • WE VALUE

  • A broad knowledge of principles and best practices in (customer service)
  • Excellent team and communication skills
  • An ability to take initiative and work with limited direction
  • An ability to influence at the operational level
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
  • 1st Shift
  • Continued Professional Development
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