Technical Consulting Engineer - Lanscope Stealthwatch
Cisco
Mexico City, Mexico
hace 17 horas

What You'll Do

Stealthwatch is a network visibility and security intelligence to protect enterprises against today's top threats. By analyzing NetFlow, IPFIX and other types of network telemetry, our Stealthwatch System delivers Context-Aware Security Analytic to quickly detect a wide range of attacks from APTs and DDoS to zero-day malware and insider threats.

Combining continuous lateral monitoring across enterprise networks with user, device and application awareness, we accelerate incident response, improve forensic investigations and reduce enterprise risk.

Our security capabilities are continuously enhanced with threat intelligence from the Stealthwatch Labs research team.

Because you’ll develop a close working relationship with you customers, you’ll handle a continuous pipeline of services and support the products lifecycle requirements.

You’ll have the opportunity to be visible, interacting with senior management and engaging matrix-managed projects

Who You'll Work With

Our team is made up of highly-responsive and driven technology experts who love what they do : Enabling our Customers by enabling Cisco Technology! We provide 1st / 2nd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers.

In this role you will focus on reactive measures including diagnostics and analysis, troubleshooting and recommendations.

With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology knowledge is limitless!.

Want to know more about Stealthwatch? Check this out :

Who You Are

We're looking for team members who enjoy engaging with customers, have been impactful using their technical training and experience in a Support Engineer role

  • You've achieved a Bachelor’s Degree in a technical field, Masters is a plus
  • You have 1-3 years’ experience interacting with customers in a client facing role with excellent verbal and written communication abilities
  • You hold a CCNA / CCNP or equivalent level of demonstrated networking knowledge in Route / Switch, Security, Collaboration, Voice
  • Have foundational knowledge and experience with TCP / IP and Routing Protocols
  • Innate crisis management skills and the tenacity to handle critical customer issues
  • You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success
  • Why Cisco

    At Cisco, each person brings their unique talents to work as a team and make a difference.

    Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
  • Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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