Field Service Engr I
Mexico City, CIUDAD DE MEXICO, Mexico
hace 4 días
  • As Field Service Engineer, you will join a team that grants high levels of availability in every aspect of the automation systems life cycle;
  • from the front end of business development through product end of life.

    Primary responsibilities are :

  • Issue Resolution : Develop and use relevant Honeywell and industry expertise and resources to resolve issues on live Honeywell control, safety and data systems at customer sites both on land and offshore.
  • When working on projects, this will involve system assembly, acceptance testing and issue resolution both on land and offshore.

  • Customer Interface : Periodic communication with customers regarding technical and administrative issues and to capture opportunities for business development where possible, providing timely research and recommendations in such cases.
  • Logistics Support : Assist the Service Team Lead in administrative activities relating to human resource and equipment logistics including offshore flight arrangements, equipment transportation, inventory management and commercial / contract maintenance activities
  • Key Responsibilities

  • Validate customer request
  • Educate customer and field technicians
  • Write documentation used by field technicians
  • Ensure Right and Fast Delivery
  • You must have

  • Bachelor's degree in Engineering (Mechatronics, Robotics, Control Automation, Electrical, Electronic or Similar)
  • 3+ years’ experience in Customer service, including DCS and PLCs
  • 3+ years’ experience using Microsoft office (Word, Excel, PowerPoint and Outlook)
  • Ability to work non-standard hours (some after hours, weekends and holidays) as needed
  • Must be able to read, write and speak English
  • Availability to travel
  • We value

  • Experience in refinery process
  • Previous industry experience
  • Previous customer service experience
  • Good written and oral communication
  • Advanced Degree
  • Good presentation skills
  • Application programming experience
  • Microsoft Operating Systems administration experience
  • Relational Data bases administration experience
  • Ethernet Network administration
  • Industrial Protocols (Modbus, Profibus, Fieldbus, etc.) knowledge
  • Knowledge of Honeywell s Control Systems
  • Project Management PMI Knowledge
  • CAD design applications experience
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