As Field Service Engineer, you will join a team that grants high levels of availability in every aspect of the automation systems life cycle;
from the front end of business development through product end of life.
Primary responsibilities are :
Issue Resolution : Develop and use relevant Honeywell and industry expertise and resources to resolve issues on live Honeywell control, safety and data systems at customer sites both on land and offshore.
When working on projects, this will involve system assembly, acceptance testing and issue resolution both on land and offshore.
Customer Interface : Periodic communication with customers regarding technical and administrative issues and to capture opportunities for business development where possible, providing timely research and recommendations in such cases.
Logistics Support : Assist the Service Team Lead in administrative activities relating to human resource and equipment logistics including offshore flight arrangements, equipment transportation, inventory management and commercial / contract maintenance activities
Validate customer request
Educate customer and field technicians
Write documentation used by field technicians
Ensure Right and Fast Delivery
You must have
Bachelor's degree in Engineering (Mechatronics, Robotics, Control Automation, Electrical, Electronic or Similar)
3+ years’ experience in Customer service, including DCS and PLCs
3+ years’ experience using Microsoft office (Word, Excel, PowerPoint and Outlook)
Ability to work non-standard hours (some after hours, weekends and holidays) as needed
Must be able to read, write and speak English
Availability to travel
Experience in refinery process
Previous industry experience
Previous customer service experience
Good written and oral communication
Good presentation skills
Application programming experience
Microsoft Operating Systems administration experience
Relational Data bases administration experience
Ethernet Network administration
Industrial Protocols (Modbus, Profibus, Fieldbus, etc.) knowledge
Knowledge of Honeywell s Control Systems
Project Management PMI Knowledge
CAD design applications experience