Application Engineer
Hexagon Manufacturing Intelligence
Puebla, Mexico
hace 1 día

Job Summary

An Applications Engineer provides technical sales support for all applications of Hexagon products encompassing metrology, demonstration, functionality, and performance.

In addition, the AE I is responsible for performing contract programming tasks and product training. All activities must be performed with a strong customer focus to match or exceed our customer expectations.

Duties and Responsibilities

Sales Support

  • Provide product demonstrations of our hardware and software to prospective customers.
  • Effectively communicate benefits of Hexagon’s products for complex metrology applications.
  • Assist regional sales team, provide product recommendations for customers’ applications.
  • Providing support on events and shows
  • Training

  • Develop, prepare and conduct training classes to customers in machine operations and programming (usually in groups of 5-12 people).
  • Training can happen on our premises or at customer site.

  • Create training programs and tools to meet customer’s needs
  • Foster participation and relationships with our customers through effective interaction
  • Contract Programming

  • Prepare detailed technical specifications for quotations
  • Create programs ranging from simple inspection to complicated logic based graphical user interfaces based on customer specifications.
  • Technical Support

  • Provide technical support to our customers both onsite and by phone
  • Take a challenging issue from problem statement through to resolution and follow-up.
  • Engineering

  • Assist engineering and marketing groups in new product development from inception through release
  • Software Testing and bugs reporting to developers
  • Learning

  • Continuous self-training of our technologies and software, as the company launches new releases and products
  • Activity Tracking & Reporting

  • Tracking activities in time sheets
  • Documenting interventions with customers (service reports / work orders)
  • Submitting weekly expense reports
  • Education

  • Bachelor Degree in an Engineering discipline, mathematics, or equivalent combination of education and work experience.
  • Average grades of 8.5 and above preferred.
  • Desired Skills

  • Solid knowledge of 3D CAD.
  • Proficiency with MS Office.
  • Ability to read technical drawings
  • Understanding of Geometric Dimensioning and Tolerancing (GD&T)
  • Understanding of ISO 10360, ASME B89, and VDI 2617 standards
  • Understanding of Measurement
  • Experience

  • 2 years minimum experience on dimensional metrology applications.
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