Scheduler, Contact Center, Full-Time job,Days, Albuquerque, NM
We are looking for a Scheduler to join our Contact Center team in Albuquerque, NM.
Seeking a high-performing, versatile Contact Center Team Member who finds purpose in making a positive impact in the healthcare community
This full-time job is located with Lovelace Medical Group. A multispecialty provider group, which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care, and provides patients with exceptional health care through the support of Lovelace Health System hospitals and technology.
Scheduler Job Responsibilities :
Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
CSC also handles customer account transactions, provides customer assistance, and performs and / or oversees cashiering operations.
Provide World-Class customer service through positive interaction and continuously elevate customer / patient satisfaction and experience
Identify and resolve customer needs to achieve First Call Resolution (FCR)
Meet / exceed established industry standard service goals and key performance indicators (KPIs)
Agent (KPIs) - Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) -
Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
Demonstrates high levels of flexibility and adaptability
Able to answer an average of 78 90 calls / day
Scheduler Education and Experience Requirements :
High School Diploma or GED
Desired : Associate’s Degree in related field of study
One (1) year of previously related experience
Preferred : Previous medical office experience
Preferred : Heart Saver
Ability to type and enter data efficiently and accurately.
Ability to work independently.
Ability to communicate effectively.
Knowledge of office procedures.
Knowledge of insurance plans.
Skilled in a variety of software applications.
Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for Deals of the Year award by Albuquerque Business
First for acquisition of ABQ Health Partners’ women’s health
Lovelace is a drug-free employer with smoke free campuses.
Call Center - Lovelace Medical Group
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.