Job Summary :
Provides support for the customer and sales team to ensure effective and efficient response to the customer.
Principal Responsibilities :
Supports assigned sales team in all phases of the sale including : quote process, order tracking, purchasing, delivery and backlog.
Receives and processes telephone requests from customers for sales orders
Provides standard quotes with price and availability and other customer required information prior to purchase.
Refers complex orders to appropriate sales team member providing details of unique customer requirements.
Investigates inventory stock shortages on products ordered by customers, initiating corrective action as needed.
Coordinates the substitution of parts as authorized by sales personnel or solutions provider.
Obtains authorization for substitution and replacement of products from sales personnel or solutions provider.
Investigates and resolves complex problems including : orders not received, proof of deliveries, delivery issues, credit and pricing, tax and freight discrepancies etc.
Reviews order status and maintains effective and timely internal and external customer and sales team communications regarding backlog.
Extracts order information from computer systems to provide management with the data for inclusion in various scheduled and special reports.
Performs a variety of clerical support duties.
May be asked to assist / support Supervisor / Manager in various aspects :
Leadership role in absence of Supervisor / Manger
Training of fellow team members
Work on special projects with a focus on operational excellence
Manage customer safe passage process and associated documentation
Job Level Specifications :
Written and oral communication, above average
Basic mathematical skills
Knowledge of Microsoft Office
Ability to multi-task
Computer skills, competent in use of PC / Laptop
Work Experience :
Up to 2 years in Sales, Customer Service or related position.
Education and Certification(s) :
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
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