Customer Svc Be part of the 1 TV Streaming Company in USA
Empresa confidencial
Monterrey, Nuevo León, México
hace 17 horas
source : Fidanto

Who we are looking for nbsp We are looking for a bi lingual Spanish and English representative to deliver world class customer support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding Internet TV products over the phone and online We need a resourceful and attentive individual who can make the best use of all tools and technologies to help resolve customer service issues The ideal candidate will be expected to complete ongoing training to stay abreast of product service and policy changes that will be relevant to our users The candidate will also provide effective and timely resolution of a range of customer inquiries and should strive for a one call resolution of customer issues nbsp nbsp Position Description nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Receiving calls from Internet TV nbsp clients nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Answer Incoming Calls for tech support customer service Lines nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Provide a high Level of professional and competent service assistance nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Successfully complete and approve training and quality requirements nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Effectively communicates resolution to customer issues summarize ideas and provide concise answers nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Process comments and notes in Internet TV nbsp system for each call providing information for further calls to be reference to partners nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Search analyze and provide information from the different systems to Internet TV clients nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Ability to listen with empathy use probing questions as needed to understand issues and proactively offer solutions to customers nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Escalate issues to the coach when resolution is not available and follow the chain of command nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Create a positive impression of the Internet TV brand whenever interacting with customers nbsp Requirements nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp At Least 18 years old nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp High school GED or equivalent nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Experience in Technical support or call center Desired nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Background Check successful Above average knowledge of tech related elements i e Amazon Fire TV Chromecast Roku iOS Android etc Strong verbal communication nbsp English and Spanish Ability to read accurately using proper grammar good enunciation and smooth flow English and Spanish Ability to empathize with the customer nbsp nbsp Customer Service Skills nbsp Ability to build rapport Ability to build and gain the customer trust by listening understanding and where possible Exceeding their needs nbsp nbsp nbsp nbsp nbsp nbsp nbsp nbsp Ability to identify and respond to customers 39 needs nbsp We offer Full time and part time schedules 30 40 48 weekly hours nbsp Great Base Salary plus incentives make 14 500 per monthLaw Benefits1 or 2 Days offSavings FoundPantry vouchersFree Employee Shuttle TransportationDevelopment opportunitiesUniversity ScholarshipsPrivate Parking LotLaw Benefits

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