Descripción y Requisitos
YOU MUST HAVE
Bachelors Degree in Engineering in electronics
Bilingual in Spanish and English
Significant experience in similar position
Program Management experience
Knowledge of Quality Improvement Tools, Problem Solving Tools & Techniques Six Sigma, SPC, 5Why’s, FMEA & Control Plans, etc.
Self motivated, able to work independently with minimum supervision
Position Responsibilities :
Create appropriate MOS for measurement and tracking of Customer Quality metrics
Work with customer service and to ensure quick issue of warranty replacement resulting into high customer satisfaction.
Initiate, investigate, bring to closure and document customer complaints by providing satisfactory results of problem root cause elimination
Perform Failure tracking, root cause analysis to identify trends and ensure implementation of effective corrective action
Analyze data to identify top quality / reliability issues in SKUs.
Issue out reports highlighting poorly-performing SKUs monthly
Demonstrate good management of customer return units initiating the appropriate containment and corrective actions on time and generate reports to present to customer representatives upon request
Create a process for handling repairs of BTS products through engagement.
Make the returns / repair process the best in class by lowering cost to serve yet maximizing efficiency by adopting methods like creating repair centers, safety stock management, etc.
Work effectively with 3rd party repair agencies on root cause evaluation and ensure SLA metrics are met.
Able to Lead Quality Management System implementation (ISO9001) and internal and external audits coordination as well as provide follow up on corrective actions implementation / closure driven from audit findings to eliminate gaps against the ISO standard
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