Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.
We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -
Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .
The Manager, Subcontracts Management will lead the negotiation, drafting, execution and ongoing administration of strategic subcontractor agreements used to support Conduent clients while also focusing on ways to improve and exceed expected savings targets for supplier spend.
The Manager will support the development of Conduent new business through management of sourcing process to obtain timely subcontractor proposals, negotiate optimal pricing, and enforcing subcontractor acceptance of Conduent client flow downs and Conduent service delivery requirements.
The Manager will establish positive working relationships with subcontractors while overseeing the development and implementation subcontracts and subcontractor governance processes.
The Manager will work with the customer experience managers to establish subcontractor scorecards, business reviews and related reports focused on customer satisfaction continuous improvement.
The Manager, an expert in subcontractor sourcing, contracting, administration and relationship management, will focus on value creation through improved subcontracting efficiency, improved subcontractor compliance with client flow downs, implementation of subcontractor performance management reporting and opportunities to enable cost savings and / or avoidance.
Manage and resolve disputes with assigned subcontractors; provide counsel to stakeholders and senior leaders; Gain buy-in and Build consensus to deliver on defined objectives.
service level agreements and related agreements.
Education : Bachelor’s degree required, J.D. or advanced degree strongly preferred
Expert level understanding of U.S. contract law and regulatory compliance requirements
Government contracting experience preferred
Broad-based strategic procurement experience sourcing indirect spend categories with a focus on subcontracting, flow down compliance and customer experience governance
At least 3 years of experience negotiating complex, contracts with suppliers including negotiation of fees, pricing methodologies and drafting of fee schedules
Extensive experience drafting, negotiating and administering supplier statements of work and change orders to avoid cost overruns
Exceptional relationship building skills with internal stakeholders and suppliers
Experience in supplier performance management and service level management required
High productivity, excellent time management skills and supplier management skills
Strong work ethic, self-directed, and motivated
Deep commitment to customer focus and satisfaction
Strong business and financial acumen
Strong strategic thinking capabilities
Strong written and oral communication skills, as well as effective presentation skills
Exceptional interpersonal skills with the ability to engage people at different areas of the company (level, location and organization)
Solid understanding and fluency with using the Microsoft Office suite of programs