LOCAL ACCOUNT MANAGER
Expeditors International of Washington, Inc.
TLAQUEPAQUE, Mexico
hace 1 día

Job Description

To create a unique Expeditors customer experience through total ownership of and accountability to :

  • Understand global customer’s profile, needs and expectations.
  • Retain existing business and continuous pursuit of global business development
  • Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
  • Establish proper customer business mapping to ensure complete understanding of customer’s global business, stakeholders, spending, strategy, goals, etc.
  • Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
  • Ensuring global visibility and collaboration across Expeditors network (strategic updates, KPIs, service deliverables, initiatives, etc.)
  • Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contract at all locations.
  • Initiative value added solutions based on Expeditors service offerings and technology.
  • Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.
  • Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations.
  • Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
  • Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
  • Promote Expeditors marketing activities and customer events.
  • Schedule regional & international travel when necessary to address global business need and growth potential
  • Continuous review of customers revenue report and analysis aimed at identifying at risk customers and negative trends
  • Qualifications

  • University or equivalent business qualifications
  • Minimum 3 years Expeditors or industry experience
  • Proven work experience in business development
  • Knowledge of Expeditors product and services
  • Knowledge of required Expeditors operating systems
  • Proficient in MS office and CRM software
  • Strong presentation skills
  • Strong analytics skills
  • Ability to perform and meet KPI requirements
  • Proven problem solving and interpersonal skills
  • Charismatic with an ability to connect
  • Knowledge :

  • A good understanding of Expeditors’ Products and Services
  • Understanding of ocean documentation process a plus.
  • Hazardous Materials certification (preferred).
  • Skills :

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good Microsoft Office and computer skills
  • Fluent in English.
  • Behaviours :

  • Positive and willing to help attitude
  • Deploy District Process Solutions
  • Pursue efficiency and Consistency
  • Increase customer and employee satisfaction
  • Drive growth opportunities
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