Operations Guadalajara, Jalisco, Mexico Full time 51
The Engagement and Release Manager is accountable for a succesful partnership relationship with our customer (s) by ensuring a timely product delivery as a consequence of developing high-performance teams following Tiempo Quality System (TQS) definitions and implementation of Tiempo Core Values.
Areas of Responsabilities
Have multiple Scrum Masters, Product Owners and Software Engineering Leads as direct reports.
Serve as a primary contact to escalate issues from the engineering Team. ERM Must ensure everyone in the assignation is aware he / she is available for them at all times.
Make sure that assigned teams have sufficient and adequate tools, infrastructure, and resources to do their work efficiently.
Identify growth opportunities for people based on business and Tiempo needs and have the ability to elaborate a plan to place them in better positions.
Ensuring the delivery of services with the appropiate level of quality, tehcnical standards, time, scope and budget in accordance with the TQS Configuration.
Have a deep understanding of metrics and KPIs to proactively detect areas of improvement and generate actions plans as part of continuous improvement efforts.
Update and maintain all program artifacts as required by TQS and customer, and place them in the Program folder.
Proactively communicate risk, performance, and people issues, business-related items, progrss to all stakeholders, being the main one the Directors.
Proactively work with the customer to deliver against product release cycles. This includes understanding product requirements, business requirements, budget constraints, and deadlines.
Help the customer to organize the backlog, create a roadmap and / or define the timeframe of the release or releases that are needed based on services hired and team configuration.
Understand customer needs and have the ability to provide options and solutions to meet the customer expectations and mitigate any risk.
Ensure backlog has clear expectations, scope and acceptance criteria that Tiempo teams can estimate and successfully deliver.
Excellent english communication skills, meaning that they can have a clear conversation with a customer and define the scope of work, resource reviews, contract revision, etc.
6+ years of experience in Software Development Manage role.
8+ years of experience in Software Development programs, project or engagements.
6+ years of experience in Agile based Software Development practices. Especially in one of the following roles Scrum Master, Business Analyst and / or Product Owner.
Ability to act as one as needed.
Experience tracking and reporting metrics in an Agile environment.
Experience with Software project management tool track progrss (Jira, VersionOne, TFS, etc).
Self-organize and self-driven.
Ability to work with Product Manager to asses business requirements and market requirements. After identification, convert those requirements into an actionable backlog for development team to execute.
What’s in it for you?
Career plan that will let you grow and plan for the future.
27+ days per year starting from day one.
15 days of Christmas bonus.
Major medical insurance (for you and your family).