Transformation EPMO Portfolio Services Manager
HSBC Group
Mexico, Distrito Federal, México
hace 15 días

Descripción

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.

HSBC employees are committed to act with courageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other."

Programme and Project Services Manager

Role Purpose

The GPMO Programme and Project Services Manager leads the Project Management Office (PMO) of a Programme, this role provides assistance to the Programme Manager to successfully deliver the programme from definition to closure.

They will act as a source of guidance, governance and metrics on global programmes / projects supporting the Programme Manager for strategic decisions.

They will lead a team of Project

Services Officers and Programme and Project Services Analysts working on the same programme or projects related to the programme.

They are responsible for adherence to Business Transformation Framework (BTF), using standard project management tools such as Clarity and working closely with their colleagues in Transformation team.

Principal Accountabilities :

Value Creation

  • Builds the project team confidence though demonstration of knowledge
  • and experience; takes an active role in contributing ideas to development of the project in line with the requirements and the framework, oversees development of a programme plans and recommends measures to optimise the plan making it more effort, time and cost effective for the portfolio
  • Supports the Programme / Project Manager and Business Representatives in defining required scope, quality, cost and effort
  • Identifies and manages change requests, is able to estimate its impact to scope, time, budget and effort, provides the sustainable value to the organisation by improving the efficiency of how projects are managed
  • Asks questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing whento escalate, escalates with possible solutions)
  • Proactively monitors the project execusion to effectively identify risks / issues, analyses risks / issues to understand impact on scope, cost and time to define the mitigration and contingency plan
  • Tracks and reports financial performance metrics and builds budget control to manage expenses
  • Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
  • Sets the pace and operating rhythm, drives a culture of achievement and ensures pace by identifying and removing barriers to / project success
  • Ensure of quality audit and quality of reports; share ideas on implementing new quality standards and quality tools
  • Supervises and leads the programme / project to ensure that the goal is
  • Operational Performance

  • Plays active role in development and monitoring of a well-defined project / programme plan, identifying the key milestones and engaging with stakeholders to assign roles / tasks responsibilities; Works closely
  • with stakeholders to develop programme / project key documents (such as plan, roadmap, etc)
  • Actively engages in programme / project resource management
  • Work with the Programme / Project manager to ensure programme / project team follows all quality assurance processes, Global TransformationFramework and uses Group standard tools
  • Tracks, reviews and controls programme / project progress and performance at clearly defined points in the process ensuring the programme / project is delivered on time, within budget;
  • anticipating potential risks and issues, putting mitigating actions into place to prevent delivery stalling and escalating as appropriate

  • Understands programme / project dependencies; uses available tools to improve work efficiency and quality
  • Uses analytical tools and techniques to prepare and analyse management reports which adhere to the three key parameters (ACT) Accuracy, Completeness & Timeliness;
  • identifies factors that are putting the programme / project off track, monitors and shares progress with stakeholders

  • Controls closure activities, including post project review and handover, ensuring they are BTF compliant;
  • Produces deliverables of a high quality (well structured, insightful, no errors) , demonstrating proactive approach, providing sufficient review time and appropriate response to feedback
  • Knowledge

  • Strong knowledge of Business Transformation Frameworks (BTF), methodologies and best practice techniques
  • Strong knowledge of the project / programme / change lifecycle
  • Strong knowledge of the purpose, value, culture and fundamentals of Global Transformation Team
  • Strong knowledge of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

    Experience

  • PMO / PM skills and experience, including examples of the delivery of on time and on budget a driver with bias towards delivery at pace and controlling project outcomes
  • Extended experience of working in a banking environment
  • Multi-year experience of working in a change environment as PMO / PM
  • Strong verbal and written communication skills and solid experience in face to face presentation
  • Strong knowledge of MS Office, Group standard tools (Clarity, Sharepoint, GPDM, etc)
  • Calificaciones

    HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.

    HSBC employees are committed to act with courageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other."

    Programme and Project Services Manager

    Role Purpose

    The GPMO Programme and Project Services Manager leads the Project Management Office (PMO) of a Programme, this role provides assistance to the Programme Manager to successfully deliver the programme from definition to closure.

    They will act as a source of guidance, governance and metrics on global programmes / projects supporting the Programme Manager for strategic decisions.

    They will lead a team of Project

    Services Officers and Programme and Project Services Analysts working on the same programme or projects related to the programme.

    They are responsible for adherence to Business Transformation Framework (BTF), using standard project management tools such as Clarity and working closely with their colleagues in Transformation team.

    Principal Accountabilities :

    Value Creation

  • Builds the project team confidence though demonstration of knowledge
  • and experience; takes an active role in contributing ideas to development of the project in line with the requirements and the framework, oversees development of a programme plans and recommends measures to optimise the plan making it more effort, time and cost effective for the portfolio
  • Supports the Programme / Project Manager and Business Representatives in defining required scope, quality, cost and effort
  • Identifies and manages change requests, is able to estimate its impact to scope, time, budget and effort, provides the sustainable value to the organisation by improving the efficiency of how projects are managed
  • Asks questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing whento escalate, escalates with possible solutions)
  • Proactively monitors the project execusion to effectively identify risks / issues, analyses risks / issues to understand impact on scope, cost and time to define the mitigration and contingency plan
  • Tracks and reports financial performance metrics and builds budget control to manage expenses
  • Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
  • Sets the pace and operating rhythm, drives a culture of achievement and ensures pace by identifying and removing barriers to / project success
  • Ensure of quality audit and quality of reports; share ideas on implementing new quality standards and quality tools
  • Supervises and leads the programme / project to ensure that the goal is
  • Operational Performance

  • Plays active role in development and monitoring of a well-defined project / programme plan, identifying the key milestones and engaging with stakeholders to assign roles / tasks responsibilities; Works closely
  • with stakeholders to develop programme / project key documents (such as plan, roadmap, etc)
  • Actively engages in programme / project resource management
  • Work with the Programme / Project manager to ensure programme / project team follows all quality assurance processes, Global TransformationFramework and uses Group standard tools
  • Tracks, reviews and controls programme / project progress and performance at clearly defined points in the process ensuring the programme / project is delivered on time, within budget;
  • anticipating potential risks and issues, putting mitigating actions into place to prevent delivery stalling and escalating as appropriate

  • Understands programme / project dependencies; uses available tools to improve work efficiency and quality
  • Uses analytical tools and techniques to prepare and analyse management reports which adhere to the three key parameters (ACT) Accuracy, Completeness & Timeliness;
  • identifies factors that are putting the programme / project off track, monitors and shares progress with stakeholders

  • Controls closure activities, including post project review and handover, ensuring they are BTF compliant;
  • Produces deliverables of a high quality (well structured, insightful, no errors) , demonstrating proactive approach, providing sufficient review time and appropriate response to feedback
  • Knowledge

  • Strong knowledge of Business Transformation Frameworks (BTF), methodologies and best practice techniques
  • Strong knowledge of the project / programme / change lifecycle
  • Strong knowledge of the purpose, value, culture and fundamentals of Global Transformation Team
  • Strong knowledge of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

    Experience

  • PMO / PM skills and experience, including examples of the delivery of on time and on budget a driver with bias towards delivery at pace and controlling project outcomes
  • Extended experience of working in a banking environment
  • Multi-year experience of working in a change environment as PMO / PM
  • Strong verbal and written communication skills and solid experience in face to face presentation
  • Strong knowledge of MS Office, Group standard tools (Clarity, Sharepoint, GPDM, etc)
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