Sr Customer Service Assistant
Honeywell International Inc
San Luis Potosi, MEX
hace 17 días

Deliver business value through Right and Fast partnership

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.

You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.

You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc.

to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Help the Company be the customer's top choice by delivering excellent customer care

Build up your business acumen while learning to address customer needs

Be part of the team that is solving complex problems for the customer

YOU MUST HAVE

  • High School Diploma, or equivalent.
  • Some experience in Customer Service
  • Conversational and written English skills
  • WE VALUE

  • Ability to make difficult decisions
  • Experience managing SAP / Oracle
  • Some experience using Excel
  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service
  • An ability to work with limited direction
  • INCLUDES

  • Continued Professional Development
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