Supervises a group of individuals involved in the development, support, coding, testing, debugging, documenting, maintaining, and installing of business applications programs.
Essential Duties & Responsibilities
Maintain availability of system including assisting installation at plant sites, providing support to current users, monitoring the system and troubleshooting issues.
Train and support for all plants including coordination with other plants and installation teams.
Participate in development and rollout of new functionality
Assist in development of guidelines, checklist, procedures and training documentation.
Ensure that projects are scheduled, planned to achieve the right balance of roadmap / strategic developments and necessary ongoing enhancements to maintain the integrity of the application / infrastructure
Ensure project communication is effective with all parties.
Allocate resources to projects.
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field’.
Establish new measurement systems if / where possible.
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to work effectively under pressure with constantly changing priorities and deadlines.
To be proficient and knowledgeable in all areas related to the IT department functions.
To maintain discretion and confidentiality in all areas pertaining to the IT systems.
Understand and embrace the business and IT strategic direction.
Ensure all sensitive and confidential information is handled appropriately.
Education & Experience Requirements
Bachelor’s Degree in Computer Science or Management Information Systems preferred.
Or minimum 3 to 5 years experience, or equivalent education and experience.