IT Operations Technician
Polaris Industries Inc
MX - Monterrey
hace 36 días


Server administration with a specific focus on Operations Management : support and maintenance of both virtual and physical server environments.

You will work closely with the existing ITOM team and other Infrastructure teams to ensure global system availability by following the team guiding principles of Monitor, React, Resolve, Prevent .


  • Monitor, react, resolve, and prevent global IT system issues across the board.
  • Primarily performing Incident and Alert Management in a Helpdesk environment
  • Secondary responsibilities include Change Request Management (project work) in a Helpdesk environment
  • Provide remote support for our global operations
  • Provide on call support as required (evenings and weekends based on an on call rotation schedule)
  • Experience in Installing, Upgrading, Supporting Windows Server operating systems including Windows 2000, 2003, 2008, 2012 and 2016 with a focus / expertise on Windows Server 2012 / 2016
  • Monitoring, Supporting and Troubleshooting Microsoft Windows Server operating systems using technologies such as SCOM 2012 / 2016 (Microsoft System Center Operations Manager) and Splunk monitoring tools
  • Patch and Application Deployments to Microsoft Windows Server operating systems using technologies such as SCCM 2012 / 2016 (Microsoft System Center Configuration Manager)
  • Configuration and maintenance of infrastructure systems and applications with a focus on HP and Cisco server hardware, VMware, NetApp, Citrix, Microsoft Office 365, and others.
  • Recommend, plan and implement changes and enhancements to global IT infrastructure.
  • Research vendor products to determine those which best meet the company needs,
  • Provides recommendations to management resulting in purchases and installation of hardware, software and networking equipment that will support current or future business needs.
  • Drive automation of specific daily work tasks using PowerShell and other scripting technologies
  • Note : Although you may be involved in some new systems deployment work from time to time, your primary focus will be on Operations Management

  • Bachelor’s degree in Business or Information Management or equivalent experience required
  • 3-5+ years’ experience in a globally dispersed IT environment ensuring integrity of systems
  • Background working in an enterprise operations team
  • Solid understanding and expertise in Windows Server operating systems including Windows 2000, 2003, 2008, 2012 and 2016 with a focus / expertise on Windows Server 2012 / 2016
  • Solid understanding and expertise in both Physical and Virtual server environments, with a focus on VMWare, Citrix, and other infrastructure applications.
  • Experience administrating Active Directory environment including Group Policies, File Security, DNS, DHCP, Certificate management, etc.
  • Experience with SCOM, SCCM, SCORCH and other Microsoft System Center applications
  • Strong organizational skills with ability to prioritize effectively
  • Ability to quickly learn new technologies and keep abreast of the latest technological advances
  • Experience in creating relevant documentation to support existing environments
  • Be able to work in a global organization supporting multi-language and multi-cultural environments
  • Work well alone and in a Team environment
  • Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
  • Education Requirements

    4 year degree or higher preferred

    Years of Experience Required

    About Polaris

    Recognized as the leader in the powersports industry, Polaris Industries is a fast growing, innovative, global organization.

    The people here at Polaris don’t just create products they are part of a lifestyle. It’s the passion & execution of those people and their ideas that inspires the innovation that runs through everything we do.

    Polaris Industries Inc. (NYSE : PII) is a global powersports leader that has been fueling the passion of riders, workers and outdoor enthusiasts for more than 60 years.

    With annual 2016 sales of $4.5 billion, Polaris’ innovative, high-quality product line-up includes the RANGER®, RZR® and Polaris GENERAL™ side-

  • by-side off-road vehicles; the Sportsman® and Polaris ACE® all-terrain off-road vehicles; Indian Motorcycle® midsize and heavyweight motorcycles;
  • Slingshot® moto-roadsters; and Polaris RMK®, INDY®, Switchback® and RUSH® snowmobiles. Polaris enhances the riding experience with parts, garments and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts.

    Polaris’ presence in adjacent markets globally include military and commercial off-road vehicles, quadricycles, and electric vehicles.

    Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. Visit for more information.

    Polaris prides itself on recognizing and developing top talent to take its people and company to the next level. Competitive salary, generous benefits and a comprehensive relocation plan are just a few components of the total compensation package offered at Polaris.

    Are you ready to join a company where you will work hard and play hard, and be rewarded for your performance?

    Polaris is an Equal Opportunity Employer.

    EEO Statement

    Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

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