Underwriting Analyst
Swiss Re
Mexico City, Mexico
hace 7 días

About Swiss Re

Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-

leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.

About the role :

  • Position requires timely and accurate business processing of administrative and technical assignments for the business unit.
  • Duties and responsibilities directly impact accuracy, productivity, process efficiency, timeliness, and profitability of the entire business.
  • Position handles complex tasks, processing of non-standard lines of business, and triaging priorities for the business unit supported.
  • Will be responsible for development in work allocation, knowledge sharing, and issue resolution.
  • Will lead in the development and training of Associate and Analyst level staff.
  • Position requires participating on and leading small projects, if required, as a Subject Matter Expert for the business.
  • Works independently with moderate oversight from managers and decision makers with the business unit.
  • Business processing tasks will be defined in operational objectives and service standards.
  • High interaction and coordination with underwriters and other internal departments and related functions (e.g. : Technical Accounting, Genpact, Brokers)
  • Excellent reading comprehension, verbal and written communication skills.
  • Main activities :

  • Assistance with business-processing and technical support to the CorSo Underwriting team High level of interaction and coordination with team members;
  • Team Leads, moderate level of interaction with external customers. Read, organize, and work with detailed source documents from internal and external customers following procedures to determine appropriate next steps.

    Enter and maintain information in systems and tools used to complete associated tasks (risk clearance, costing, binding transactions, property certificates, endorsement issuance).

    Modify, update, and process changes in applicable tools, systems, and documents, as needed. Create and maintain electronic records and hard copies, if required, following established guidelines and processes.

    Follow established performance standards and metrics applicable to the business unit supported. High competency with process guidelines and applicable tools and systems.

    Acts as a resource and coach for Associate and Analyst questions and direction including feedback on training needs. Collaborate on the development and maintenance of Standard Operating Procedures, system and tool enhancements, and testing / piloting changes.

    Compile, review, and verify data accuracy using source documents. When errors are detected, contact customer or process owner with inconsistencies found and directions for corrections.

    Interact with on-shore / off-shore contractors, as appropriate, to answer questions or give instructions. Follow-up on outstanding items and documentation, per guidelines.

    Established as a Subject Matter Expert for the product, processes, tools and systems for the business unit. Communicate with others to answer questions regarding files, records and other documentation, as needed.

    Disseminate and explain information, give directions, and address complaints / issues. Participate in on-going reviews and task analysis, making recommendations from which business decisions are based.

    Consolidate completed analysis and recommendations for customer review. Assist in developing concepts, methodologies, and identify critical success factors for achieving high results in operations.

    Attend meetings, seminars, and programs to learn about new processes and guidelines, learn new skills, and stay updated with the business team / unit supported.

    Ensure (external and internal) audit compliance. Prepare documents for issuance and review for customer approval. Interact with on-

    shore / off-shore contractors giving directions and overseeing processes handled for the business unit. Manages requests and tasks related to Internal and External Audits for the business unit.

    Manage and report on service delivery metrics related to timeliness, quality, and productivity for the services delivered to the business unit with expected continued improvement against KPI metrics.

  • High interaction and coordination with client markets and other internal / external departments related : External Clients Client Managers Technical Accounting Claims External parties such as Genpact.
  • About you :

  • Educational background 4 year degree in a technical field (Actuarial, Engineering, Economics etc.)
  • Professional experience
  • Re)Insurance knowledge needed.
  • Minimum 3 -5 years relevant experience in Property, Casualty,
  • and Specialty lines of business.

  • Knowledge and understanding of the business unit supported is preferred.
  • Leadership qualities
  • Language
  • Fluent in English and Spanish
  • Other languages may be essential based on the market or team being supported
  • Personal qualities
  • Applies accurate logic and common sense in making decisions.
  • Ability to support underwriters located in a different office
  • Demonstrates willingness to seek new knowledge and tasks, questions current
  • processes, and able to suggest improvements.

  • Demonstrates a positive attitude, proactive thinking and effectiveness as a team
  • player.

  • Consistently self-directed and generates innovative ideas and solutions to
  • problems.

  • Addresses customer needs by involving the right people (resources) at the right
  • time.

  • Maintains a consistent high level of productivity.
  • Consistently searches for ways to improve customer service.
  • Demonstrates a sense of optimism, ownership, and commitment.
  • Develops others by sharing own professional knowledge and experience.
  • Readily adapts to different ways of doing things.
  • Technical Competencies for this Job
  • Demonstrates intermediate computer skills and experience with Microsoft Office,
  • Outlook and Web Browsing.

  • Demonstrates strong interpersonal skills and ability to establish and maintain
  • effective working relationships with people in a multi-cultural environment.

  • Strong customer focus and service orientation.
  • Ability to identify and report problems or errors while working with significant
  • amounts of detailed information.

  • Demonstrates ability to follow process steps, using different sets of rules under
  • certain conditions, or determine proper order of process steps to get to desired

    end point.

  • Applies knowledge to technical processing tasks through daily activities and
  • responsibilities.

  • Proven ability to do root cause analysis and associated troubleshooting.
  • Demonstrates analytical skills in order to determine and communicate
  • recommendations to customers.

  • Ability to accurately and efficiently analyse data following established processes
  • and procedures.

  • Reacts positively and efficiently under pressure.
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