About Swiss Re
Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customised products and standard insurance covers help to make businesses more resilient, while its industry-
leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.
About the role :
Main activities :
Team Leads, moderate level of interaction with external customers. Read, organize, and work with detailed source documents from internal and external customers following procedures to determine appropriate next steps.
Enter and maintain information in systems and tools used to complete associated tasks (risk clearance, costing, binding transactions, property certificates, endorsement issuance).
Modify, update, and process changes in applicable tools, systems, and documents, as needed. Create and maintain electronic records and hard copies, if required, following established guidelines and processes.
Follow established performance standards and metrics applicable to the business unit supported. High competency with process guidelines and applicable tools and systems.
Acts as a resource and coach for Associate and Analyst questions and direction including feedback on training needs. Collaborate on the development and maintenance of Standard Operating Procedures, system and tool enhancements, and testing / piloting changes.
Compile, review, and verify data accuracy using source documents. When errors are detected, contact customer or process owner with inconsistencies found and directions for corrections.
Interact with on-shore / off-shore contractors, as appropriate, to answer questions or give instructions. Follow-up on outstanding items and documentation, per guidelines.
Established as a Subject Matter Expert for the product, processes, tools and systems for the business unit. Communicate with others to answer questions regarding files, records and other documentation, as needed.
Disseminate and explain information, give directions, and address complaints / issues. Participate in on-going reviews and task analysis, making recommendations from which business decisions are based.
Consolidate completed analysis and recommendations for customer review. Assist in developing concepts, methodologies, and identify critical success factors for achieving high results in operations.
Attend meetings, seminars, and programs to learn about new processes and guidelines, learn new skills, and stay updated with the business team / unit supported.
Ensure (external and internal) audit compliance. Prepare documents for issuance and review for customer approval. Interact with on-
shore / off-shore contractors giving directions and overseeing processes handled for the business unit. Manages requests and tasks related to Internal and External Audits for the business unit.
Manage and report on service delivery metrics related to timeliness, quality, and productivity for the services delivered to the business unit with expected continued improvement against KPI metrics.
About you :
and Specialty lines of business.
processes, and able to suggest improvements.
Outlook and Web Browsing.
effective working relationships with people in a multi-cultural environment.
amounts of detailed information.
certain conditions, or determine proper order of process steps to get to desired
recommendations to customers.