Responsable de preventa
Robert Walters
Mexico City
hace 5 días

The Pre-Sales Engineer supports sales productivity and deal flow by securing the "technical close" in complex solutions.

He / she collaborates with sales, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs.

Reporting to the Sales Engineering Director, the PSE reports on a dotted line to the Business Unit Manager responsible for the sales team supported.

Responsibilities :
  • Customer focus
  • Customer focus
  • Answer to RFI / RFQ / RFP together with the Key Account Sales manager
  • Understanding customer requirements
  • Frequent travels to visit potential customers
  • Dealing with new customers and maintain existing relationships with customers.
  • Persuade customers that a product or service will best match their needs
  • Carry out technical presentations
  • Succeed Proof of Concept demonstration to customers by assuming enough technical skills and hands on abilities.
  • Solve customer problems upon request
  • Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture.
  • Provides training to customers when needed
  • Technical skills
  • Be trained and updated in the existing portfolio with abilities to carry out train the trainer activities throughout other company member
  • Understand technical topics related to the whole portfolio to be sold under the scope of the Business Unit where is assigned to.
  • Monitors R&D / customer support for technical solutions proposed throughout the sales process and alerts the sales and account teams to potential risks of deal closure.
  • Manage product gaps and errors managing and following internal procedures until decisions or solutions are set up.
  • If required, acts as a Project Manager for each deal to ensure the final solution is delivered towards customer’s expectation and initial proposals
  • Follows and shares market technological needs and evolution with Product Line Managers.
  • Team building
  • Participate in conferences, shows, exhibitions when appropriate and requested
  • Shares with key account sales manager assigned targets for profitable sales growth in assigned product lines and / or market areas.
  • Provides coaching and professional development to company’s members
  • Opportunistically pursues additional business development opportunities within customer firms, ensures these opportunities are effectively covered and followed by the sales team.
  • Works closely and collaboratively with the sales and account teams supported.
  • Accountabilities and performance measures :

  • Achieves team-assigned productivity, profitability quotas and product growth targets for the assigned geography
  • Maintains deal through-put in early deal-sales process steps.
  • Maintains high customer satisfaction ratings that meet company standards.
  • Completes required training and development objectives within the assigned time frame.
  • Qualifications :

  • Telecom engineering degree.
  • Fluent in English
  • Deep knowledge in Routing and Switching
  • Deep knowledge in Clod Computing
  • Deep demonstrable knowledge in Teldat CLI environments
  • At least 3-5 years’ experience in customer-facing activities in a B2B environment
  • A technical solution expertise in a comparable presales / project manager role.
  • Experience in personnel management
  • Very good understanding in GSM, UMTS and possibly LTE as well as in core’ networks.
  • Knowledge in PC Office tools, Unix environment knowledge is desirable.
  • Industry certifications such as CCNA, CCNP, CCiE would be a plus.
  • Environmental job requirements and working conditions :

  • This position includes international travel to customers’ premises
  • Regional projects administration
  • Being the escalation point for technical issues (escalated by technicians level 1-2 such as partners) and projects information
  • Responsible for SE LATAM team.
  • Apply now!

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