WeWork is looking for a Project Success Manager to oversee an international portfolio of Powered by We (PxWe) and Custom Enterprise projects.
Powered by We is an exciting new product line where we package up all of our expertise from building and operating hundreds of WeWork facilities globally and apply it to our clients’ buildings -
all tailored to meet their specific business, cultural, and community needs.
About the Role
As a member of the Enterprise team, the successful candidate will work with customers and project teams (including peers across Design, Construction, Logistics, Community, Facilities, IT, Security, Account Management, Accounting, and Digital) to support all efforts that go into creating a successful Enterprise experience for our customers.
The Project Success Manager will be involved in all phases of a project from initial planning and execution well into the operational phase of the site(s).
All members of the Project Success team are expected to be excellent risk-assessors and effective communicators.
Ensure all the customer’s needs are addressed in a manner that is consistent with the WeWork and PxWe brand
Create Envision / Project Planning staffing plans with Enterprise Management
Work with customer executives and internal stakeholders to produce a clear scope of work for Community, Facilities, Security, IT, and Digital to properly support the operation phase of the project
Coordinate timelines for all customer deliverables, and manage each through completion and delivery to the customer
Develop operational budgets for projects under your direct management
Assist Legal with operational contract requirements and help guide the process of contract negotiations when necessary
Support opening teams and continue to provide resources throughout the entirety of a building’s life cycle, including operation, to create the best PxWe experience possible
Identify and resolve issues or roadblocks that could impact schedule, costs, or customer experience
Must be able to facilitate / drive a successful outcome from stakeholder meetings
Must be able to manage multiple projects and prioritize workload
Must be able to travel to oversee projects at various stages
3-5 years of comparable work experience in or around scheduling, customer success, logistic planning, project management, construction / facilities management.
Understanding of all aspects of the project lifecycle in the design and construction industries
A self starter with the ability to work independently in a fast paced environment.
Innate ability to solve problems others before others are aware they exist
Energetic and well-spoken with impeccable verbal and written communication skills.
Ability to work well under pressure and prioritize tasks in a compressed time frame.
Ability to maintain order and efficiency in a stressful environment.
Up to 50% travel.