TTEC (formerly TeleTech) is seeking a to join our Customer Management Services team!
Every day, we interact with 3 / 5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -
to-face channels. The Media team works across the organization to develop content to promote Customer Experience, Engagement and Growth!
What you’ll be doing :
This person will be supporting a wide range of media and presentation needs for eLearning, marketing and sales. This person is comfortable shooting video, editing video and creating animations.
This person has a good eye for presentation and composition.
What you’ll bring to us : Courseware Development
Develop eLearning courseware.
Adhere to internal Media standards
Support design of all appropriate templates
Following our internal development processes
Support for Custom solutions as needed
General Knowledge of SCORM compliance is desired
Develop graphic and interactive media solutions for courseware.
Troubleshoot development and end-user problems and collaborate with team to solve problems and prohibit future problems / issues.
Research and Development
Support development of effective multimedia and interactive objects to deliver high quality presentations on schedule and on or under budget.
Provides media support (graphic, audio / video, interactive) for other TeleTech organizations.
Support Technical Media Specialist, ensuring that the standards, code, design, and functionality are applied.
Adheres to existing media processes, standards, and templates to foster consistent communication across teams.
Communicate effectively with team members, including Project Managers, Instructional Designers, QA Specialists, and Web and Media Admin Specialists.
Works to assure technical feasibility with design implementation.
Always communicate in a positive manner.
Continually foster positive team communication and collaboration with internal and external departments.
Technical Skills :
Proficiency in Adobe Creative Cloud Suite software programs such as Photoshop, Dreamweaver, Illustrator, and Flash.
Experience using Articulate Storyline.
Knowledge of Lectora or Adobe Captivate a plus but not necessary.
Basic knowledge of HMTL, XML. Ability to understand general ActionScript structure is desired.
Solid understanding of Best Practices for Mobile and Multi-compliant web development is helpful.
Advanced skill set in PowerPoint is a plus.
What skills you’ll need :
Minimum 1-3 years experience in a similar position. A portfolio will be important.
Undergraduate degree in digital art / design with emphasis in multimedia or web applications. Degree in related field or equivalent education and experience will be considered.
Solid sense of design principles.
Attention to detail.
Ability to multitask and work on several projects simultaneously.
Proficiency in Adobe Creative Cloud Suite software programs. Adobe Premiere and After Effects are a must.
Basic understanding of videography, camera operation and lighting.