Media Designer
TeleTech
Mexico DF, DF, MX
hace 57 días

TTEC (formerly TeleTech) is seeking a to join our Customer Management Services team!

Every day, we interact with 3 / 5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -

to-face channels. The Media team works across the organization to develop content to promote Customer Experience, Engagement and Growth!

What you’ll be doing :

This person will be supporting a wide range of media and presentation needs for eLearning, marketing and sales. This person is comfortable shooting video, editing video and creating animations.

This person has a good eye for presentation and composition.

What you’ll bring to us : Courseware Development

Courseware Development

  • Develop eLearning courseware.
  • Adhere to internal Media standards
  • Support design of all appropriate templates
  • Following our internal development processes
  • Support for Custom solutions as needed
  • General Knowledge of SCORM compliance is desired
  • Develop graphic and interactive media solutions for courseware.
  • Troubleshoot development and end-user problems and collaborate with team to solve problems and prohibit future problems / issues.
  • Research and Development

  • Support development of effective multimedia and interactive objects to deliver high quality presentations on schedule and on or under budget.
  • Provides media support (graphic, audio / video, interactive) for other TeleTech organizations.
  • Support Technical Media Specialist, ensuring that the standards, code, design, and functionality are applied.
  • Adheres to existing media processes, standards, and templates to foster consistent communication across teams.
  • Communication

  • Communicate effectively with team members, including Project Managers, Instructional Designers, QA Specialists, and Web and Media Admin Specialists.
  • Works to assure technical feasibility with design implementation.

  • Always communicate in a positive manner.
  • Continually foster positive team communication and collaboration with internal and external departments.
  • Technical Skills :

  • Proficiency in Adobe Creative Cloud Suite software programs such as Photoshop, Dreamweaver, Illustrator, and Flash.
  • Experience using Articulate Storyline.
  • Knowledge of Lectora or Adobe Captivate a plus but not necessary.
  • Basic knowledge of HMTL, XML. Ability to understand general ActionScript structure is desired.
  • Solid understanding of Best Practices for Mobile and Multi-compliant web development is helpful.
  • Background in one of the following is a plus : JavaScript, HTML 5 and JQuery Libraries, 3D software (ex : studio max), video editing (premiere / AE), PHP programming with Database Development, Mobile Application Development.
  • Advanced skill set in PowerPoint is a plus.
  • What skills you’ll need :

  • Minimum 1-3 years experience in a similar position. A portfolio will be important.
  • Undergraduate degree in digital art / design with emphasis in multimedia or web applications. Degree in related field or equivalent education and experience will be considered.
  • Solid sense of design principles.
  • Attention to detail.
  • Ability to multitask and work on several projects simultaneously.
  • Proficiency in Adobe Creative Cloud Suite software programs. Adobe Premiere and After Effects are a must.
  • Basic understanding of videography, camera operation and lighting.
  • LI-LC1

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