Develops and implements programs, projects or processes for an assigned customer account(s) (Business Unit). Develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group through customer interaction.
Influences strategic direction and develops tactical plans and completes complex assignments with minimal supervision or review, including contract negotiation and amendment.
Provides comprehensive solutions to complex problems. End results are evaluated for achieving goals and objectives. Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information.
Essential Duties & Responsibilities
The Senior Business Unit Manager is a member of the plant strategic leadership team
Demonstrates an entrepreneurial spirit and drive
Full responsibility for a customer / site Profit & Loss (P&L) statement (generally across multi-sites or multi-customer assignments)
Establishes and manages current customer relationships, striving to capitalize on organic revenue growth opportunities
Negotiates contract terms and / or amends established contract terms with customers
Exhibits demonstrated sales / revenue growth success with past and current customer base
Exhibits demonstrated successful relationship-building skills with high-level audiences at more strategic and senior levels within the organization
Responsible for the Request for Proposal (RFP) process for assigned customer accounts. May support RFP processes for others.
Pricing (i.e. materials and value-add)
The Senior Business Unit Manager is the leader of the workcell and is accountable for the operational and financial performance of that workcell
Manages the performance, developments, and rewards for direct reports. Indirectly manages work of others through Jabil’s workcell business model.
Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction
Assumes leadership role in site-level strategic planning meetings
Manages and drives the Quarterly Business Review (QBR) process with assigned customer account
May perform other duties and responsibilities as assigned
Education & Experience Requirements
Bachelor’s Degree required. Masters Degree preferred.
Degree in Engineering, Finance / Accounting, or Business Management preferred.
Plus 6 8 years work-related experience required, preferably in Financial or Manufacturing Operations fields
Industry-specific experience helpful and / or preferred
Previous Business Unit Manager (or equivalent job) work experience preferred
Or an equivalent combination of education, training or experience