The Operations Coordinator is responsible for managing customer service activities, including account management, audit scheduling, audit reporting and certificate issuance follow-
up; auditor’s pool management and audit travel coordination within ABS Quality Evaluation in Monterrey, Mexico.
Participate as a management team member in the development and implementation of company policy to achieve company and corporate objectives.
Provide financial analysis, forecasting, assistance with budget preparation, cost control and performance to budget.
Establish policies and practices that ensure a high level of customer service and attainment of customer satisfaction with ABS QE services.
Develop and maintain an effective department through the development of personnel including coordination of customer service training.
Assist Certification Manager with coordination of technical training.
Maintain positive relationship with clients and review major complaints from clients for the purpose of resolving issues and taking corrective actions.
Coordinate with other ABS QE personnel to ensure timely and effective administration of services, and subsequent report filing.
Report KPI’s, budget and strategic initiatives related to operations.
Identify and plan auditor needs and recruit them in joint coordination with the Country Manager and Certification Manager.
Auditors’ pool performance management, including corrective action and improvement plans implementation.
Perform other duties as assigned by the Country Manager.
Bachelor’s degree or recognized equivalent from and accredited university, preferably in a business / technical discipline, or equivalent business / quality related experience.
Proven leadership ability to plan, coordinate a team.
Demonstrate ability in decision making and organizational skills.
Demonstrates professionalism, exercises sound judgment, and has a sense of diplomacy.
Familiarity with commercial, governmental, and international quality standards.
Willingness to foster and incorporate change.
Must be computer literate.