Incident Management Coordinator Número de Empleo: 150541BR
PepsiCo, Inc.
Ciudad de México, México
hace 21 días

Job Description

Do you want to be part of one of the most important foods and beverages companies of the world?

PepsiCo is a global leader in foods and beverages with a portfolio of 22 brands that generate more million dollars per year.

Today we are looking for our next :

Incident Management Coordinator

  • Ensures at operational level that Service Management processes, controls and tools are implemented correctly at all levels for multiple ITIL disciplines;
  • develops governance processes and key metrics to ensure compliance and consistency for multiple ITIL disciplines.


  • Ensures that BIS Sustain Operation is fully aligned with ITIL processes across LatAm geographies and areas
  • Drives Critical Incidents ensuring alignment with Critical Incident Management Process
  • Drives Root Cause Analysis & resolution for critical incidents
  • Drives Change Advisory Boards meetings in order to ensure that all changes are properly approved and implemented without business impacts
  • Ensures that Incident, Problem & Change management processes records are properly and accurate documented in Service Management Tool
  • Provide training for BIS staff regards Service Management processes
  • Complies with Sox requirements for each Service Management process
  • Assists Governance Manager to develop processes to ensure compliance and consistency for multiple ITIL disciplines
  • Solve any deviation at operative level regarding to processes execution with all BIS internal or external teams
  • Profile :

  • 3 year of experience as ITIL processes leader / coordinator
  • Experience on ITIL processes implementation
  • ITIL foundations V3
  • ITIL Practitioner in Operational Support & Analysis (desirable)
  • Requirements / Business Analysis
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • English fluence (mandatory)
  • In PepsiCo, we are committed to offer equal development opportunities to all the candidates, no matter the religion, race, sexual orientation, nationality, age, etc.

    We respect and appreciate the diversity as a workforce and innovation to the organization.

    If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.

    Application for non-pregnancy and HIV medical certificates as a requirement for entry and stay at PepsiCo is prohibited

    Thank you so much for your interest in PepsiCo!

    Qualifications / Requirements

    Relocation Eligible : Not Applicable

    Job Type : Indefinido

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