The Sourcing Manager (Procurement Manager) is the primary support for the Sourcing team’s internal customers, addressing the sourcing needs of their assigned business partners and acting as their key contacts.
Each Sourcing manager will be assigned both a category, such as Hardware, Marketing or Accounting and Tax, Facilities, as well as a key internal customer, such as HC, IT, or Finance.
For their assigned category, they are to develop a deep understanding of the supply base and best-in-class sourcing practices in that industry, applying that knowledge to TTEC’s advantage.
For their internal customer, they are to act as a single point of contact for a broad range of issues, facilitating the navigation of the procurement process for the internal customer, working with other members of the team when outside of their assigned sourcing category.
What you’ll be doing :
Provide deep functional and technical strategic sourcing and procurement expertise in various categories and develop, manage, and implement strategic sourcing initiatives.
Develop category and supplier strategies proactively and collaboratively through on-going market and spend analysis.
Develop excellent customer service to our business partners, addressing their sourcing needs with a sense of urgency
Assist in the overall strategy for the respective categories. Effectively plan and lead the negotiation strategy for sourcing events (RFPs).
Manage the negotiation of contract terms and conditions, cost savings, service levels, and performance standards to meet desired outcomes.
Develop a high-quality supply base for the assigned category, with suppliers who are positioned to meet TTEC’s current and future needs,
Manage an evaluation process to assess supplier capabilities, financial stability, and on-going performance using Key Performance Indicators (KPIs) and scorecard development
Keep up with industry trends in the assigned categories and develop influential relationships with key supplier contacts
Track category spend, as well as developing and implementing a cost savings plan for the category
Support TTEC procurement policy and standard improvements. Encourage and enforce compliance with internal customers and suppliers
What skills you’ll need :
BA / BS or equivalent experience
5 years in Sourcing / Procurement environment
Direct experience in procuring consumable IT products (Laptop, Desktops, headsets, PC Peripherals)
Capability in applied spend analytics, ERP and leading-edge Sourcing Tools, Processes and strategies
Excellent relationship management skills
Proven experience in sourcing relevant procurement agreements resulting in cost savings and ease of administration
Confidence to operate independently
Experience with contract negotiation, basic contract review / legal knowledge relative to contracts; contract redline experience
Familiarity in global anti-corruption laws
A drive to deliver excellent customer service
Experience with Microsoft Office
Experience with doing business with US and Canadian companies (preferred)
Oracle iProcurement, Microsoft Power BI, Oracle Purchasing (preferred)
Languages : Spanish, English and Portuguese (preferred)
Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.
We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.
Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.
Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.