Senior Supervisor, Telesales
Oportun, Inc
MX-GUA-Leon
hace 32 días

Overview

Oportun is a financial technology company founded in 2005. Our mission is to provide affordable loans that help people with little or no credit history establish credit and build a better future.

Oportun uses advanced data analytics and technology to score and lend money to individuals with limited credit history that other lenders consider unscorable.

In recognition of Oportun’s goals of increasing economic opportunity for our clients, promoting community development, and serving low-

income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution or CDFI.

At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.

Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career.

As our CEO Raul Vazquez says, Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding.

But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others And that is what we do here every day .

Responsibilities

  • Coach and lead a team of Telesales supervisors and agents for a defined group in compliance with company guidelines, regulations in order to maximize revenue.
  • Oversee all required daily functions with the operations.
  • Set and enforce Clear Expectations for the team through ongoing performance discussions.
  • Monitor and evaluate individual and team performance against objectives.
  • Coordinates work activities with other supervisors, agents.
  • Provides coaching and feedback to team members.
  • Assist Telesales Manager in developing and implementing strategies that lead to accomplish KPI’s
  • Supervise Telesales Staff and leads to a positive work environment.
  • Prepare management reports and make presentations of results and analysis as necessary.
  • High School Diploma

    2 years leadership or senior level experience.

    Call center experience is a MUST

    Bilingual skills (Fluent English / Spanish)

    Outstanding problem-solving capabilities

    Schedule availability

    Able to assess team member performance and implement action plans.

    Communicate (verbally and written) effectively with all levels within the organization and recommend improvements when necessary.

    Able to identify and resolve issues.

    Proficient in Microsoft Office applications (Microsoft Outlook, Word, Excel, and PowerPoint).

    Quick thinker, with an ability to understand and interpret information promptly and effectively.

    Organize and complete work in a timely manner.

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