The Program Manager will be based in Guadalajara, South Campus . Responsible for leading a team of cross functional experts in the delivery of customer focused products and services and will support the development and implementation of project, pricing and program strategies in order to continue to deliver value to the business and its customers.
We are looking for someone who demonstrates :
Passionate customer focus
Thoughtful, fast, disciplined execution
Tenacious commitment to continuous improvement
Relentless drive to win
Here is a glimpse of what you’ll do :
Responsible for tracking relevant metrics and drive action items based on results.
Provide support, knowledge and expertise with contract negotiations as required.
Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics.
Reviews program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
Establishes work plan and staffing for each phase of program, and arranges for recruitment or assignment of personnel.
Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities.
Be the key channel of communication for customers and act as escalation in the event of customer issues.
Responsible for customer satisfaction reviews and corrective actions.
Maintain current and develop additional business with customers.
Monitor and track that project and program deliverables are met.
Be responsible for maintaining excellent customer relations with both new and existing customers.
Support production sites for projects, costs and other customer related matters through leadership and expertise.
Coordinates program activities with activities of government regulatory or other governmental agencies.
Implement appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce.
Here is some of what you’ll need (required) :
Minimum 3 5 years’ experience in similar position preferred in electrical / electronical manufacturing.
Experience in CFT
Knowledge of financial statements
Here are a few of our preferred experiences :
Here are a few examples of what you’ll get for the great work you provide
Life & Medical insurance.
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