IT Operations/Support Analyst
DXC Technology Company
Mexico - Jalisco - Tlaquepaque
hace 55 días

Job Description :

DXC Technology (NYSE : DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.

The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.

DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

Participates as a member of an Information Technology (IT) technical team.

May lead a small team of support engineers.

Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate to high complexity.

Independently resolves some highly complex technical issues within a given technical area.

Partners with members of a given team or other IT teams as appropriate.

Acts as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues.

Identifies potential escalations and proactively alerts management, leads escalation through L4.

Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management.

Independently reviews, implements and verifies highly complex and high risk changes and solutions.

Mentors other team members.

Ensures configuration management database entries are complete and accurate.

May assign work to others.

Provides time / resource estimates for assigned tasks.

May provide time / resource estimates for assigned projects.

This is a position for ITIO SSO Incident Management operation in Guadalajara, Mexico. Position is ITIO Operations / Support Engineer.

Responsibilities for this role include Incident Management, Implementation Change Management, as well as interaction with customer users

In this role, selected individual will provide support services for Enterprise Customers.

This role has a direct impact in critical Customer Metrics like TTO, TTF and CSAT; which must be accomplished consistently

This role will be part of a global team which provides 24x7x365 coverage, in a Follow the Sun model

Education and Experience Required :

Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 2 - 5 years of experience.

Knowledge and Skills Required :

Good verbal and written communication skills.

Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications).

Experience supporting business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance) .

Knowledge of Operating Systems : UNIX, LINUX, WINDOWS; as well as understanding and knowledge of production environmment

Knowledge of Cloud environmment, Microsoft Azure, Amazon Web Services

Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.

Exhibits a high level of initiative and integrity.

Possess creative ability, credibility and self confidence.

Demonstrated ability to work with geographically dispersed teams.

Ability to translate business needs into technical requirements and solutions.

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make DXC one of the world s most attractive employers.

At DXC our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

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