Ingeniero Sr Infraestructuras
HSBC Group
Toluca, Estado De México, México
hace 9 días

Descripción

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.

HSBC employees are committed to act with courageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other.

The primary responsibility of the Senior IDS Tech Specialist is to deliver and provide technical support for IT technologies, ensuring customer delight while conforming to high quality standards and best practices, maintaining and improving SLA’s, and ensuring compliance to HSBC policies at all times.

They are also responsible for the successful maintenance of the supported environments through regular monitoring of technical systems to ensure system stability and performance is at the highest possible levels and to actively participate to achieve organisational objectives for efficiency.

The role holder must also drive operational excellence across our businesses worldwide, achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations. Principal Accountabilities

  • Driving sustainable growth, creates sustainable value. Understanding of functional requirements and translation of business requirements into technical specifications.
  • Proactively challenge ongoing practices / controls operated with in the team. Environment monitoring - Monitor supported environments through portal, perform health checks, and take appropriate action.

  • Achieving excellence plans for success. Provide the technical support within the agreed service levels, supporting and assistance to internal employees who open trouble incidents or requests in regards to computers (hardware and software), through the Global Help Desk or Global Service Requests.
  • An expert with extensive and specialized technical knowledge.

  • Managing IT, plan, organize and control all activities associated with assigned technical projects of varying sizes. Meet the delivery standards per the agreement that includes quality of deliverables, documentation, status communication and timely reporting, availability of supported environment 24 / 7, ensuring all aspects of the environments are maintained efficiently with minimal disruption to the bank’s user base. Job Requirements
  • Budget. This role has no functional financial signoff authority however deploys a part of the sub-function budget.
  • People. This role holder will have no line management responsibility.
  • Relationships. Internal relationships extend to peers and up to 2 levels in the organisation, in the main within IT, in a technical capacity within a technical environment.
  • External relationships with vendor focused on a technical level.

  • Regulatory. Promotes and manages, anticipates and identifies legal and compliance risk, embeds efficient compliance processes.
  • Strategic Input. Carries out the execution of the strategy.
  • Delivery and support. The role holder will have specialised knowledge in one or more technical environments and will have senior responsibility for the support and delivery of service within their technical support function.
  • Projects. Contribute on a technical consultative capacity up to 4 medium scaled, moderately complex flagship projects to ensure objectives are met on time and within budget.
  • Evaluate performance of project team members assigned and reports performance upon completion to management. Potential to manage services globally, regionally or in medium size countries.

  • Supports multiple site locations and multiple business units. Working directly with internal customers either on site or remotely.
  • Expected to be on-call 24 / 7 as part of a rotation with other team members.
  • Calificaciones

    HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.

    HSBC employees are committed to act with courageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other.

    The primary responsibility of the Senior IDS Tech Specialist is to deliver and provide technical support for IT technologies, ensuring customer delight while conforming to high quality standards and best practices, maintaining and improving SLA’s, and ensuring compliance to HSBC policies at all times.

    They are also responsible for the successful maintenance of the supported environments through regular monitoring of technical systems to ensure system stability and performance is at the highest possible levels and to actively participate to achieve organisational objectives for efficiency.

    The role holder must also drive operational excellence across our businesses worldwide, achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations. Principal Accountabilities

  • Driving sustainable growth, creates sustainable value. Understanding of functional requirements and translation of business requirements into technical specifications.
  • Proactively challenge ongoing practices / controls operated with in the team. Environment monitoring - Monitor supported environments through portal, perform health checks, and take appropriate action.

  • Achieving excellence plans for success. Provide the technical support within the agreed service levels, supporting and assistance to internal employees who open trouble incidents or requests in regards to computers (hardware and software), through the Global Help Desk or Global Service Requests.
  • An expert with extensive and specialized technical knowledge.

  • Managing IT, plan, organize and control all activities associated with assigned technical projects of varying sizes. Meet the delivery standards per the agreement that includes quality of deliverables, documentation, status communication and timely reporting, availability of supported environment 24 / 7, ensuring all aspects of the environments are maintained efficiently with minimal disruption to the bank’s user base. Job Requirements
  • Budget. This role has no functional financial signoff authority however deploys a part of the sub-function budget.
  • People. This role holder will have no line management responsibility.
  • Relationships. Internal relationships extend to peers and up to 2 levels in the organisation, in the main within IT, in a technical capacity within a technical environment.
  • External relationships with vendor focused on a technical level.

  • Regulatory. Promotes and manages, anticipates and identifies legal and compliance risk, embeds efficient compliance processes.
  • Strategic Input. Carries out the execution of the strategy.
  • Delivery and support. The role holder will have specialised knowledge in one or more technical environments and will have senior responsibility for the support and delivery of service within their technical support function.
  • Projects. Contribute on a technical consultative capacity up to 4 medium scaled, moderately complex flagship projects to ensure objectives are met on time and within budget.
  • Evaluate performance of project team members assigned and reports performance upon completion to management. Potential to manage services globally, regionally or in medium size countries.

  • Supports multiple site locations and multiple business units. Working directly with internal customers either on site or remotely.
  • Expected to be on-call 24 / 7 as part of a rotation with other team members.
  • Inscribirse
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", acepto que neuvoo recolecte y procese mis datos de conformidad con lo establecido en su Política de privacidad . Tengo derecho a darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación