Who are we?
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future.
From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.
We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.
We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
In one sentence
The professional is responsible for applying and providing technical expertise to Proactive monitoring AMDOCS application in AT&T Testing environment.
Handling Priority Bridge, coordinating with all teams the investigation and coordinating the implementation of the Amdocs products.
Leveraging the third party software applications in all efforts to improve the ability to manage, grow, tune, and operate testing environment instances of Amdocs and facilitate all support related interactions within Amdocs & between Amdocs and software vendor Support organizations.
The position entails working closely with customer, developers, testing, infra and ADBA support teams.
What will your job look like?
You will execute test procedures and / or scripts either manually or by automated tools.
Tracks and reports on the test execution in a timely manner with attention given to achieving a high level of quality.
You will gather and document the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage.
You will analyze reports discrepancies to determine the root cause and will evaluate script failures at a high level.
You will compare and analyze system behavior vs. expected results / KPIs based on business and technical requirements.
Identifies issues, proposes system improvements and performs repetitive test execution to resolve identified issues.
You will participate and contribute to internal design reviews of testing materials.
You will collect and analyze system behavioral results in order to provide recommendations for issue resolution as well as for system optimization.
You will be responsible to maintain and enhance of the professional and business relationship with the customer and internal stakeholders.
You will act as a technical interface for team members and with other teams to resolve issues and communicate conclusions and recommendations.
All you need is...
Strong written and verbal communication skills from both business and technical perspectives (English) Mandatory
Min of 4 years of experience in Oracle SQL Preferable
Min of 4 years of experience in working with Excel , includes creating formulas, working with Macros Mandatory
Min of 4 years of experience Excel VBA Macro Programming- Preferable
Good communications skills- Preferable
Ability to manage multiple teams on a bridge.
Experience with investigating and solving testing environment issues
Knowledge of the architecture and Functionality of a Manages services applications
Ability to create technical documentation
Why you will love this job?
Working for AT&T accounts allows you to engage with the best professionals in the company
Because you understand and like the challenges of working on a testing team, taking a proactive approach to address issues and proposing solutions
You will have the opportunity to work with the industry most advanced testing technologies and help customers shift into the new testing realities of the digital world.
You will have overall responsibility and authority for Amdocs testing engagement with the customer. Identifying opportunities of growth and driving them to completion.
You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth and one of the highest scores of employee engagement in Amdocs.
This is an open position ONLY in Mexico City
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